For one reason or another you might come into a situation were you are unable to login to the Symantec Endpoint Manager Console, Symantec provides a tool that helps to reset the admin password, this tool is placed by default in the SEP Manager installation folder which means you are required to have physical access to the OS on which the SEP Manager is installed. in this guide i am going to walk you through resetting the admin password.
The Symantec Tool is a batch file located in the following path “C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Tools”
You can also find an html file reset_password that shows you how to use the resetpass batch file.
If you open the resetpass batch file to edit in a notepad you can see that it resets the admin password to admin
Run the resetpass batch file, it should finish in a couple of seconds.
Now Login with the Username : admin and password: admin, you will be asked to reset your password.
Hope that was Helpful
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