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Installing Microsoft System Center Service Manager 2012. Step by Step guide- Part 1 “Introduction”

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System Center 2012 – Service Manager provides an integrated platform for automating and adapting your organization’s IT service management best practices, such as those found in Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL). It provides built-in processes for incident and problem resolution, change control, and asset lifecycle management. Through its configuration management database (CMDB) and process integration, Service Manager automatically connects knowledge and information from System Center Operations Manager, System Center Configuration Manager, and Active Directory® Domain Services (AD DS). Service Manager delivers integration, efficiency, and business alignment for your IT services. Before Installing our Servers i am going to go through the different roles in Service Manager 2012 Server along with the software and hardware requirements to later on give a good picture about how our lab is going to be like.   Service Manager 2012 includes Six major parts:

  • Service Manager management server : Contains the main software part of a Service Manager installation. You can use the Service Manager management server to manage incidents, changes, users, and tasks.
  • Service Manager database : The database that contains Service Manager configuration items (CI) from the IT Enterprise; work items, such as incidents, change requests, and the configuration for the product itself. This is the Service Manager implementation of a Configuration Management Database (CMDB).
  • Data warehouse management server : The computer that hosts the server piece of the data warehouse.
  • Data warehouse databases : Databases that provide long-term storage of the business data that Service Manager generates. These databases are also used for reporting.
  • Service Manager console : The user interface (UI) piece that is used by both the help desk analyst and the help desk administrator to perform Service Manager functions, such as incidents, changes, and tasks. This part is installed automatically when you deploy a Service Manager management server. In addition, you can manually install the Service Manager console as a stand-alone part on a computer.
  • Self-Service Portal : A web-based interface into Service Manager.

Software Requirements

Service Manager management server
  • ADO.NET Data Services Update for .NET Framework 3.5 SP1 for Windows Server 2008 R2
  • SQL Server 2008 R2 Native Client or SQL Server 2012 Native client
  • Microsoft Report Viewer Redistributable, which is available with the Service Manager media.
Data warehouse management server
  • SQL Server 2008 R2 Native Client or SQL Server 2012 Native client
Service Manager or data warehouse databases
  • SQL Server Reporting Services (SSRS)
  • The SQL Server and Analysis Services collation settings must be the same for the computers hosting the Service Manager Database, data warehouse database, analysis services database, and Reporting Services database.
  • For Service Manager in System Center 2012 SP1 and System Center 2012 R2 Service Manager: SQL Server 2012 Analysis Management Objects, which are part of the SQL Server 2012 Feature Pack, are required regardless of the SQL Server version that you use
  • For System Center 2012 only: SQL Server 2008 R2 Analysis Management Objects
Service Manager console
  • Microsoft Report Viewer Redistributable, which is available with the System Center 2012 – Service Manager media
  • You must have Microsoft Excel 2007 or later installed in order view OLAP data cubes on the computer running the Service Manager console.
  • ADO.NET Data Services Update for .NET Framework 3.5 SP1 for Windows Server 2008 R2. *
  • For Service Manager in System Center 2012 SP1 and System Center 2012 R2 Service Manager: SQL Server 2012 Analysis Management Objects are required regardless of the SQL Server version that you use
  • For System Center 2012 only: SQL Server 2008 R2 Analysis Management Objects
Self-Service Portal: Web Content Server
  • Microsoft Internet Information Services (IIS) 7 with IIS 6 metabase compatibility installed.
  • A Secure Sockets Layer (SSL) certificate can be used on the IIS server that hosts the Self-Service Portal.
  • For Service Manager in System Center 2012 SP1 and System Center 2012 R2 Service Manager: SQL Server 2012 Analysis Management Objects are required regardless of the SQL Server version that you use
  • For System Center 2012 only: SQL Server 2008 R2 Analysis Management Objects
Self-Service Portal: SharePoint Web Parts One of the following versions of Microsoft SharePoint:

  • Microsoft SharePoint Foundation 2010
  • Microsoft SharePoint Server 2010
  • Microsoft SharePoint 2010 for Internet Sites Enterprise
  • If your Service Manager database uses SQL Server 2012, then you must have Service Pack 1 applied to your SharePoint 2010 installation.

Software requirements for SharePoint Web Parts for the Self-Service Portal are based on Microsoft SharePoint Server 2010 specifications. For more information, see Hardware and Software Requirements (SharePoint Server 2010). Note:  

  • Windows Server 2012 is not supported on the server hosting the SharePoint Web Parts.
  • SharePoint 2013 is not supported on the server hosting the SharePoint Web Parts.
Excel Services in SharePoint Server 2010 Excel Services in SharePoint Server 2010 is required for hosting dashboards for advanced analytical reports.
Computers accessing the Self-Service Portal All Self-Service Portal web console requirements are listed at Self-Service Web Console Support
SQL Server Reporting Services In a deployment topology where the computer hosting SSRS is not on the same computer that hosts the data warehouse management server, you have to add Microsoft.EnterpriseManagement.Reporting.Code to the global assembly cache.

Service Accounts used by Service Manager parts for each part of the Service Manager Installation, different active directory Service Accounts are required . for this guide i am going to only use a single user for those services. In production environments you are advised to follow Microsoft’s requirements for those Service Accounts which can be found hereService Manager Accounts Required During SetupHardware Requirements

Service Manager database
  • 8-core 2.66 gigahertz (GHz) CPU
  • 8 gigabytes (GB) of RAM for 20,000 users, 32 GB of RAM for 50,000 users
  • 80 GB of available disk space
  • RAID Level 1 or Level 10 drive
Service Manager management server
  • 4-Core 2.66 GHz CPU
  • 8 GB of RAM
  • 10 GB of available disk space
Service Manager console
  • 2-core 2.0 GHz CPU
  • 4 GB of RAM
  • 10 GB of available disk space
Data warehouse management server
  • 4-Core 2.66 GHz CPU
  • 8 GB of RAM
  • When a data warehouse management group and SQL Server Analysis Services are hosted on a single server, it should contain at least 16 GB RAM.
  • 10 GB of available disk space
Data warehouse databases
  • 8-core 2.66 GHz CPU
  • 8 GB of RAM for 20,000 users, 32 GB of RAM for 50,000 users.
  • 400 GB of available disk space
  • RAID Level 1 or Level (1+0) drive
Self-Service Portal: Web Content Server with SharePoint Web Parts
  • 8-Core 2.66 GHz CPU
  • 8-core, 64-bit CPU for medium deployments
  • 16 GB of RAM for 20,000 users, 32 GB of RAM for 50,000 users.
  • 80 GB of available hard disk space

  Now that we went through the Software and Hardware requirements for the different parts of the Service Manager 2012 server we have different deployment scenarios to deploy those parts:

First deployment option requires the use of two computers. The first computer hosts the Service Manager management server and the Service Manager database. The second computer hosts the data warehouse management server and the data warehouse databases. If you do not need reporting services, you can—at an absolute minimum—install Service Manager on one computer that hosts both the Service Manager management server and the Service Manager database.

Second deployment option maximizes performance and Scalability by using four computers. Two computers host the management servers, and the remaining two computers host the databases. The computers hosting the databases are the only two computers in this scenario that require the installation of Microsoft SQL Server 2008.

For this Lab am going to use four Servers Scenario, a single SQL Server to host the Management Server and Data warehouse databases, two other servers are going to host the Management and Data warehouse Servers and the fourth server will host the Self-Service portal.

Well that is all for now as for the introduction part “Mostly Quoted from Microsoft’s Website” , i only organized the key parts in my way to make a good informational intro for this guide. in the next part of this guide we will start with deploying the different roles of the Service Manager 2012 Server.

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Installing Microsoft System Center Service Manager 2012. Step by Step guide- Part 2 “installation”

Installing Microsoft System Center Service Manager 2012. Step by Step guide- Part 3 “installation”

Installing Microsoft System Center Service Manager 2012. Step by Step guide- Part 4 “installation”

Installing Microsoft System Center Service Manager 2012. Step by Step guide- Part 5 “Upgrading to SP1”

Installing Microsoft System Center Service Manager 2012. Step by Step guide- Part 6 “Upgrading to R2”

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