Installing Microsoft System Center Service Manager 2012. Step by Step guide- Part 2 “installation”

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Today we continue our series of installing Microsoft’s System Center Service Manager 2012. and as agreed in our introduction article our installation would include four servers. two servers to host the Management  and Data warehouse parts, a single server to host the associated databases and the fourth server to host the Self-Service Portal. so let’s start by preparing our SQL Server by installing the required prerequisites.



 Installing SQL Server prerequisites

First of all, as i mentioned before in the introduction article i am going to use a single service account “SCSMAdmin” for all service manager parts installation , so i also started with adding SCSMAdmin as a local administrator on those servers.


Download Microsoft® SQL Server® 2008 R2 Analysis Management Objects and start the installation, it’s straight froward.

SM Installation

.Net Framework is required for the SQL Server installation , either install it from the server manager or start the SQL Server installation and it shall notify you for installing .Net Framwork and install it for you. i am going to install it from the Server Manager


okay so let’s fire up our SQL Server installation.


,Microsoft® SQL Server® hosts the databases that System Center 2012 – Service Manager creates. In addition, Service Manager requires SQL Server Analysis Services (SSAS) to work with Microsoft Online Analytical Processing (OLAP) cubes. SQL Server Reporting Services (SSRS) is required to support Service Manager reporting. i am going to select all features for the SQL Server installation. for your deployment please check SQL Server Requirements for System Center 2012 – Service Manager

3Okay now we are finished with the SQL Server Installation


Now that the SQL Server installation has finished, open the SQL Management Studio and assign the sysadmin role for SCSMAdmin and configure the mapping for the shown databases



Ok we are done , let’s move on to installing the Service Manager Management Server. start by installing the following Prerequisites:


Start the Service Manager Installation and choose to install Service Manager management server



Provide the product key and proceed


Now a prerequisites check is going to run and notify you for any warning or critical missing components before proceeding with your install, i just have warnings about memory and processor check which i don’t mind since this is only a lab environment. any component that is missed would be shown here like the analysis management objects which now i will need to install and re-run the setup again “yea the Check prerequisites again won’t work with AMOs 🙂 you need to restart the installation wizard”


Once you are done with the prerequisite check, start configuring the Service Manager database. Point to your SQL Server that we had just installed SMSQL.lab.com and i am going to leave everything else on the defaults.

5The Service Manager management group is at the center of any Service Manager solution. When you connect to it, it provides access to the objects that are contained in that management group. i am going to name it SCSM and i have already created earlier an Active Directory group “SCSM Administrators” with SCSMAdmin a member of this group. SCSM Administrators members will have full permission to perform any action within the management group, and they will have access to the Service Manager console.


Now here is the part were you are going to need to get back to Accounts Required During Setup, again am only using a single account for all services in this guide. our one and only SCSMAdmin 🙂 . just insert the credentials and Test them


Workflow Account … SCSMAdmin !

8Review the summary .. and Good Luck !



Congrats ! you have finished installing the Management Server , now it’s a good practice to backup the Encryption key for disaster recovery needs.


In this guide we have went through installing the SQL Server that is hosting both the Management Server and the Data warehouse Server databases and then we have installed our first Service Manager management server, in this next part of this guide we are going to install  the Data warehouse Server.

Related Articles

Installing Microsoft System Center Service Manager 2012. Step by Step guide- Part 1 “Introduction”

Installing Microsoft System Center Service Manager 2012. Step by Step guide- Part 3 “installation”

 Installing Microsoft System Center Service Manager 2012. Step by Step guide- Part 4 “installation”

Installing Microsoft System Center Service Manager 2012. Step by Step guide- Part 5 “Upgrading to SP1”

Installing Microsoft System Center Service Manager 2012. Step by Step guide- Part 6 “Upgrading to R2”



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